| 000 | 00521nam a22001817a 4500 | ||
|---|---|---|---|
| 999 |
_c9305 _d9305 |
||
| 008 | 230829b ||||| |||| 00| 0 eng d | ||
| 020 | _a9780077169312 | ||
| 082 |
_23rd _a658.8 _bWIL |
||
| 100 |
_aWilson _aAlan _aZeithaml _aValariea _aBitner _aMary Jo _aGremler _aDwayne D |
||
| 245 |
_aServices marketing _b- Integrating customer focus across the firm |
||
| 250 | _a16th | ||
| 260 |
_aLondon _bMc Graw Hill _c2016 |
||
| 300 | _aXvii+538p | ||
| 650 | _aService | ||
| 650 | _aIndustries | ||
| 650 | _aMarketing | ||
| 942 | _cBK | ||