000			00490nam a22001817a 4500
999			_c7463 _d7463
008			220324b ||||| |||| 00| 0 eng d
020			_a9789353160777
082			_a658.81 _bZEI
100			_aZeithaml Valarie A
245			_aServices Marketing : Integrating customer focus across the firm
250			_a7th edn
260			_aChennai _bMc Graw Hill _c2018
300			_axxvi+581p.
650			_aServices marketing
650			_aCustomer services
650			_aMarketing
942			_cBK